Shipping policy

1. Shipping Destination

We currently ship to the United States only, including all 50 states.

2. Processing Time

All facial trimmer orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

3. Delivery Time

Standard delivery normally takes approximately 5–8 business days after processing. In exceptional cases involving carrier delays, high order volumes or customs processing, delivery may take up to 9–11 business days.

4. Free Shipping

We offer free standard shipping on all orders. There is no minimum order value required.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number. Please allow 24–48 hours for the tracking information to become available or update.

6. Lost or Delayed Packages

If your package has not arrived within 11 business days after shipment, please contact us at [natruegap@gmail.com](mailto:natruegap@gmail.com). We will investigate the issue and work to find a solution as quickly as possible.

7. Incorrect Shipping Address

Please make sure that your shipping address is complete and correct before placing your order. Nature Gap is not responsible for packages that are delayed, lost or delivered to an incorrect address due to information provided incorrectly by the customer.

If you notice an error in your address, please contact us as soon as possible. We cannot guarantee that the address can be changed after an order has been processed or shipped.

8. Contact

For any shipping-related questions, please contact us at [natruegap@gmail.com](mailto:natruegap@gmail.com).